Terms of Service
About These Terms
These terms apply when you order from SoleStock. By placing an order, you agree to what is written on this page. If anything is unclear, message us before you buy.
Orders and Checkout
All orders are placed through our secure checkout. Prices are shown at checkout and apply to the shoes in your cart at the time of purchase. Once your order is confirmed, you will receive an order confirmation. Every order ships with a tracking number, so you can follow the delivery from dispatch to your door.
Shipping
- Shipping takes 7-15 business days.
- Shipping is free on orders over $50.
- Every order ships with a tracking number.
Delivery times are estimates for the shipping itself and do not include any handling time before dispatch. Please make sure your shipping details are correct when you check out.
Returns
If a pair does not work for you, you can return it within 30 days of delivery. Shoes should be returned in a condition fit for resale, with the original packaging where possible. Contact us first so we can guide you through the return. Refunds are issued once the returned pair has been received and checked.
Comfort and Fit
Comfort under foot is what we care about most. Cushioning, arch support and how a shoe feels after a long day are the things we look at when we choose what to stock. Because every foot is different, we recommend checking the size guidance before ordering and messaging us with any fit questions. If a pair feels wrong, our 30-day return window gives you room to send it back.
Support
Our support team is reachable by WhatsApp or through the contact form on this site. We can help with order questions, sizing advice, tracking and returns. We aim to answer every message, so include your order details when you write to us.
Changes to These Terms
We may update these terms from time to time. The version published on this page applies to orders placed after it goes live.