Privacy Policy
What this policy covers
This Privacy Policy explains how SoleStock handles the information you share when you browse our sneaker listings or place an order. We keep the explanation short so you know what is collected, why it is needed, and how to reach us with questions about your cushioning, support and fit details.
Information we collect
- Order details: the name, delivery address, email address and items in your cart that we need to pack and send your shoes.
- Payment data: processed through secure checkout. Card details are handled by our payment provider and are not stored by us.
- Contact messages: what you send us by WhatsApp or the contact form, including any notes about sizing or comfort preferences you share.
- Basic site data: pages viewed and device type, used to keep the store working and to understand which listings are useful.
How we use your information
We use your details to confirm orders, arrange delivery, and provide support. Orders ship with a tracking number, and shipping takes 7-15 business days. Free shipping applies to orders over $50. If you contact us about how a pair feels under foot, we read your message so we can answer clearly.
We do not sell your personal information. We share only what is necessary with delivery partners and payment processors so your order can reach you.
Returns and order records
Returns are accepted within 30 days of delivery. We keep order records for as long as needed to handle returns, refunds and support requests related to your purchase.
Cookies
Cookies help the cart and checkout function and help us see which pages visitors use. You can clear or block cookies in your browser settings; some parts of checkout may then not work.
Your choices
You can ask to see, correct or delete the personal information we hold about you by writing to us. We respond to reasonable requests.
Contact
For privacy questions, message us on WhatsApp or use the contact form. We will reply as soon as we can.