Return Policy

If a pair of sneakers doesn't feel right underfoot, you can send it back. SoleStock accepts returns within 30 days of delivery. That gives you time to walk around, stand for a few hours and judge the cushioning and support for yourself, rather than deciding in the first five minutes.

How to start a return

• Message us on WhatsApp or use the contact form and include your order number.
• Tell us which pair you're returning and why. A short note about fit or comfort helps us help you choose a better size or model.
• We'll reply with the return instructions and the address to send the sneakers to.

Condition of returned sneakers

We accept sneakers that have been tried on, as long as they come back in a resellable condition. Please keep the original box and packaging and send everything back together. Shoes that have been worn outdoors for full days, show heavy creasing or scuffing, or arrive without their box may not qualify for a full refund.

Refunds

Once your return arrives and we've checked the sneakers, we process the refund to your original payment method. Your bank or card provider may take a few business days to show the credit. Original shipping costs are not refunded unless the return is due to a mistake on our side, such as the wrong size or model being sent.

Exchanges

If the cushioning or fit isn't what you expected, contact us before sending anything back. We'll confirm what's available in your preferred size and let you know the next step. Stock changes often, so it's worth messaging early.

Delivery and tracking

Orders ship with a tracking number, and shipping takes 7-15 business days. Free shipping applies to orders over $50. Checkout is secure. Keep your tracking number handy until your return is confirmed as received.

Questions

For anything about sizing, comfort or an existing return, reach us on WhatsApp or through the contact form. We're happy to talk through which pair is likely to feel best over a long day on your feet.